Ubuntu Logistics

Privacy Policy

Last updated: 14/12/2025

Ubuntu Africa (operating as Ubuntu Logistics, "we", "us", "the Platform") collects, uses, stores, shares, and protects personal information when you access our website, applications, digital logistics marketplace, and freight-forwarding coordination services. By using the Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

  • Full name
  • Company name
  • Email address
  • Phone numbers (including mobile)
  • Country and city
  • User role (Admin, Freight Forwarder, LSP, BCO)
  • Identification or verification documents (where applicable)

1.2 Account & Profile Information

  • Login credentials (hashed)
  • Team members under your company account
  • Company details and uploaded documentation
  • Business licenses or certifications

1.3 Operational & Shipment Data

  • Shipment requests, bookings, and charter details
  • Container numbers, UPE numbers, and references
  • Vendor rankings and selected LSPs
  • Messages and communications exchanged on the Platform

1.4 Device & Technical Information

  • IP address
  • Browser type
  • Device identifiers
  • Cookies, logs, and usage analytics

2. How We Use Your Information

  • Create and manage user accounts
  • Process shipment requests, bookings, and charters
  • Generate invoices and logistics documents (including HBL where applicable)
  • Facilitate communication between platform roles
  • Provide customer support and operational coordination
  • Improve platform functionality and security
  • Verify vendors and prevent fraud
  • Comply with legal and regulatory obligations

3. Communications, Notifications & Messaging

3.1 Communication Channels

We may communicate with you through email, SMS, in-platform notifications, phone calls, and messaging applications (such as WhatsApp or similar services) regarding account registration and security, shipment status and documentation, payments and settlements, customer support and disputes, and important service or policy updates. Certain communications are essential for service delivery and cannot be opted out of.

3.2 Marketing Communications

Where permitted by law, we may send non-essential communications such as platform updates, feature announcements, and service offerings or logistics insights. You may opt out of non-essential marketing communications at any time.

3.3 Recording & Monitoring

Where permitted by applicable law, communications (including calls, messages, and emails) may be recorded or monitored for quality assurance, training, fraud prevention, and dispute resolution.

4. Social Media & External Platforms

  • Interactions via social media are subject to those platforms' privacy policies and terms.
  • Do not share confidential, shipment-specific, or sensitive personal information via social media.
  • Social media channels are not intended for formal customer support unless explicitly stated.
  • We are not responsible for the data practices, availability, or security of third-party social media platforms.

5. How We Share Your Information

5.1 Internal Platform Roles

Information may be shared between Freight Forwarders, Logistics Service Providers (LSPs), Beneficial Cargo Owners (BCOs), and platform administrators. Strict role-based access controls apply.

5.2 Third Parties

  • Licensed banks and payment service providers (for escrow or payments)
  • Logistics partners and carriers
  • Regulatory or law enforcement authorities (where legally required)
  • Cloud hosting, analytics, and security providers

We do not sell personal data to third parties.

6. Data Security

  • Encryption of data in transit and at rest
  • Role-based access controls
  • Secure servers and monitoring systems
  • Continuous threat detection

No digital system is completely secure, and absolute security cannot be guaranteed.

7. Data Retention

We retain personal data for as long as accounts remain active and as required for operational, legal, or regulatory purposes. You may request deletion in accordance with Section 10.

8. Cookies & Tracking Technologies

We use cookies to enable secure authentication, improve platform performance, analyze usage to optimize features, and remember user preferences. Disabling cookies may affect some functionality.

9. International Data Transfers

As a global logistics platform, your data may be transferred and processed in multiple jurisdictions. We apply appropriate safeguards in accordance with applicable data protection laws.

10. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data, object to certain processing activities, request data portability, and withdraw consent where applicable.

To exercise your rights, contact support@ubuntuafrica.tech.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be published with a revised "Last updated" date.

12. Contact Us

For questions or concerns regarding privacy or data protection, contact support@ubuntuafrica.tech or visit www.ubuntuafrica.tech.

By using the Platform, you confirm that you have read, understood, and agreed to this Privacy Policy.